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Return to shopFAQs
Shopping Information
No, to place an order on VibesShop, you must create an account. This helps us ensure a smooth delivery experience and allows you to easily track your orders, request returns, and access customer support.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
The customer is responsible for return shipping costs.
Yes, you can exchange an item for a different size or color within 24 hours of delivery. Exchanges are subject to our return and exchange terms and conditions.
Payment Information
We accept a variety of secure payment methods including:UPI (Google Pay, PhonePe, Paytm, etc.)Credit and Debit CardsNet BankingCash on Delivery (COD) – available for select locations.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Returns and exchanges are allowed within 24 hours only for wrong size, color, or damaged items. The product must be unused with the original tag intact.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.